GETTING HELP
How do I make a warranty claim?
Just email us at support@prioritychef.com with your order number and a quick photo of the issue. Our team will take care of the rest—no complicated forms or back-and-forth.
How long does it take to get a response?
We typically process claims within 24–48 hours. Once approved, your replacement is shipped right away so you’re not left waiting.
Do I need to return the defective item?
In most cases, no. We’ll review your photos and send a replacement without asking you to ship anything back. In some situations, we may ask for additional information or request the item back to better understand the issue.
ELIGIBILITY & LIMITATIONS
Does the lifetime warranty apply to items purchased from resellers?
Our lifetime warranty does not cover products purchased from any unauthorized resellers (i.e., anyone other than Priority Chef). We will only cover purchases made directly from us via our website, Amazon, Walmart or any other sales channel where PriorityChef is the seller.
Is basic wear and tear covered?
No. Normal wear and tear, or any damage caused by improper use, is excluded from all of our warranties.
Are used products covered?
Our warranty only applies to items purchased in new condition. If an item is resold, labeled “open box,” or sold as “used,” it does not qualify for our warranty. However, if you bought a used or refurbished product through Amazon Renewed, they offer their own 90-day warranty - please contact them directly for assistance.
How many exchanges will the warranty cover?
To prevent any potential abuse, we limit the number of replacements to one.
I received the product as a gift, can I still claim?
We will always need an order number to process any replacement. It would be great if you could get the order ID from the sender, otherwise please let us know the sender’s name and approx purchase date and we will try and locate the order.
PRODUCT HELP
Need help using or caring for your ricer?
Check out our full guide
here
